Refund Policy

We want you to be happy with Aesop Data. This policy explains how refunds work for paid plans.

1. Free to try

The Free plan lets you explore the Service at no cost before you pay for anything. We recommend trying it first to make sure Aesop Data fits your needs.

2. 14-day money-back guarantee

If you upgrade to a paid plan and are not satisfied, contact us within 14 days of your first payment and we will refund it in full. This applies to your initial purchase of a plan.

3. Monthly plans

You can cancel a monthly plan at any time. Cancellation stops future charges; your plan stays active until the end of the current billing month. We do not provide partial refunds for the current month once it has begun, except under the 14-day guarantee above.

4. Annual plans

Annual plans are covered by the 14-day guarantee from the date of purchase or renewal. After 14 days, an annual plan is non-refundable for the remainder of the year, but you can cancel to prevent the next renewal.

5. Renewals

Plans renew automatically so your access is not interrupted. You can turn off renewal at any time from your account. If a renewal charged you unexpectedly, contact us within 14 days and we will make it right.

6. How to request a refund

Email hello@aesopdata.com from the address on your account, telling us which plan you would like refunded. Approved refunds are returned to your original payment method, usually within 5-10 business days depending on your bank.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Because Paddle.com Market Ltd (Paddle) is the Merchant of Record, refunds are issued through Paddle; you can also raise a request directly with Paddle using the receipt they email you.

7. Enterprise (Newsroom) plans

Newsroom plans are governed by the specific agreement signed with your organisation, which takes precedence over this policy where the two differ.